TERMS AND CONDITIONS

Hug in a Mug® Social Media Competition

  1. This Hug in a Mug® Social Media Competition” (“Competition”) is organised and conducted by National Brands Limited a subsidiary of AVI Limited, including their affiliates, partners, associations and agents (“Promoter”).

 

  1. The Competition is a Facebook and Instagram (“Social Media”) competition.

 

  1. The Competition will start at the time that the Competition post is first published on the Hug in a Mug® Facebook (<Hug in a Mug>) and Instagram (<huginamug_za>) accounts on Friday, 13 February 2026, and closes at midnight on Friday, 20 February 2026. Entries received after the date and time of closing will be not considered.

 

WHO CAN ENTER?

  1. Participants must be 18 (eighteen) years or older (if under 18 (eighteen) years old, you must be duly assisted by your legal guardian) and have a valid identity document or passport and reside in the Republic of South Africa during the period of the Competition, up to and including the dates of determination of the winners and prize redemption dates (“Participants”/“you”/“your”).

 

  1. Participants may not enter or receive a prize if they are directors, members, partners, employees, agents of or consultants of the Promoter, their subsidiaries, holding companies, divisions and/or associated companies or of the advertising or promotion agencies or any other person who directly or indirectly controls or is controlled by the Promoter, or their spouses, life partners, immediate family members or business partners.

 

  1. The Competition is not open for entry by or on behalf of a legal entity and Participants cannot use the account of a legal entity to enter the Competition. Entries must be submitted by the Participant themselves and not by a third party on the Participant’s behalf.

 

  1. By entering this Competition, all Participants agree to be bound by these terms and conditions, which will be interpreted by the Promoter and the Promoter’ decision regarding any issue with the Competition will be final and binding and no correspondence will be entered into.

 

HOW TO ENTER

  1. To enter, Participants must:

 

8.1 Follow Hug in a Mug on either or both of the Social Media accounts;

8.2 Like the Valentine’s Day post on either or both of the Social Media accounts;

8.3 Share in the comments section of the Competition posts on either or both of the Social Media accounts, who they are sharing their favourite Hug in a Mug® with this Valentine’s Day (“someone special”); and

8.4 Mention their someone special in the post and both they and their someone special could each win 1 (one) of 4 (four) spa vouchers.

 

  1. Entries must be relevant to the theme stipulated to be eligible to go into the draw.

 

  1. The winners will be determined by a random draw done as set out below.

 

  1. Entries are unlimited on condition that each entry is unique and each winner will only be entitled to 1 (one) prize.

 

  1. Participants are required to have their own personal Social Media account.

 

  1. Incomplete, irrelevant or incorrect entries will not be eligible to be considered.

 

 

  1. Participants are responsible for their own costs of connecting to the Social Media accounts. No responsibility is accepted for any entry that is not delivered, received or is delayed or damaged due to technical reasons or failure on the part of your service provider. Proof of sending is not proof of receipt.

 

PRIZES

  1. 4 (four) winners (namely 2 (two) entrants and 2 (two) “someone special”) will be selected at random in accordance with these terms and conditions and each winner and their “someone special” will be entitled to 1 (one) prize. 1 (one) winner and their “someone special” will be selected from the Facebook entries and 1 (one) winner and their “someone special” will be selected from the Instagram entries.

 

  1. Each prize consists of 1 x R1 000.00 (One Thousand Rand) spa voucher.

 

  1. The prizes are non-transferable or redeemable for cash.

 

  1. The Promoter reserve the right to substitute the prizes for alternative prizes of equal or greater value should the prizes promoted not be available for any reason.

 

  1. The prizes do not cover any other costs of the winner whatsoever.

 

DETERMINATION OF WINNER

  1. The winners will be determined by a random draw done on or about 23 January 2026, alternatively as soon as reasonably possible after the close of the Competition, depending on circumstances.

 

  1. The potential winners will be contacted by direct message from the Promoter to the potential winners’ Social Media accounts as soon as reasonably possible after the determination of the potential prize winners takes place. Participants are advised to monitor their Social Media accounts (and message requests) for any such notifications and ensure that their settings allow them to receive direct messages from the Promoter, failing which, the prize may be forfeited.

 

  1. The Promoter will make 2 (two) attempts to contact and notify the selected potential winners. If a selected potential winner does not respond to the notification and/or direct message by contacting the Promoter within 48 hours after first being contacted, or if after first being contacted by the Promoter, is not reachable, or the potential winner fails to provide the Promoter with the required information to hand over the prize, the potential winner will forfeit the prize and a replacement winner will be selected from remaining qualifying Participants. This process shall continue until all final winners have been contacted and the prizes have been awarded in terms of these terms and conditions.

 

  1. Winners will only be contacted by the Promoter’s official Hug in a Mug® Social Media accounts. The Promoter is in no way liable for any damages or losses suffered by a Participant who is contacted by or engages with any fake account purporting to represent the Promoter. Participants are encouraged to report any suspicious accounts.

 

  1. Once the winners have been finally determined the Promoter will make an announcement on its Social Media accounts on the Competition posts. The winners’ names will be announced in writing on Social Media.

 

  1. Participants must ensure that the settings on their Social Media accounts allow for them to participate in the Competition and for the Promoter to see their posts. The Promoter will not be liable for any “hidden” posts or entries, or any entries not received by the Promoter for any reason whatsoever. Only entries that are visible to the Promoter at the cut-off times will be considered.

 

  1. Once the Promoter has received the contact details from the potential winners, they will be required to furnish the Promoter with their full name, identity number and answer questions as required in terms of the Consumer Protection Act. If the potential winner qualifies, the Promoter will arrange for electronic delivery of the prize by email.

 

 

  1. The Promoter reserves the right to select an alternative winner in the event that they reasonably believe, in their sole discretion, that: (i) a winner is not eligible to win; (ii) a winner has contravened any of these terms and conditions; (iii) a winner has acted in a manner that is not in the spirit of the Competition; (iv) a winner’s conduct can be reasonably interpreted as scamming or circumventing the rules of the Competition; (v) a winner has acted fraudulently with regards to the Competition; (vi) it would be unlawful to award the prize; or (vii) if the winner fails to accept the prize after 3 (three) attempts for any reason whatsoever, or if after first being contacted by the Promoter, is not reachable, or the winner fails to provide the Promoter with the required information to verify the entry or to hand over the prize. In these instances, the winner will be disqualified and forfeit the prize. The Promoter’ decision shall be final, and no correspondence will be entered into.

 

  1. Prize winners will be required to sign an acknowledgement of receipt of their prize, if applicable, and will be required to furnish the Promoter with their names and identity numbers in terms of the Consumer Protection Act.

 

RESTRICTIONS ON CONTENT OF POST & IMAGE

  1. The Promoter reserve the right to remove any Hug in a Mug® tag or mention from any content uploaded should the content be deemed unsuitable by the Promoter. All content may be re-shared (or published) by the Promoter in its own discretion.

 

  1. Any caption or other material uploaded by users or Participants do not necessarily reflect the Promoter’ views or ideals. The Promoter do not warrant the accuracy of any statement made by Participants.

 

  1. Images that are uploaded must be original.

 

  1. Participants participate at their own risk and take responsibility for all captions, comments and images under their Social Media accounts and information provided.

 

  1. The caption or image cannot violate the copyright or other rights of any third party.

 

  1. The caption or image cannot include inappropriate, offensive, illegal or obscene material or gestures (e.g., hate speech or pornographic images).

 

  1. The caption or image cannot disparage, reflect poorly upon or otherwise adversely affect the goodwill and/or reputation of the Promoter.

 

  1. The caption or image must be relevant to the theme of the Competition.

 

  1. Any caption or image determined by the Promoter in their sole discretion to be in violation of the preceding criteria will be void and will not result in Competition entry.

 

GRANTING OF RIGHTS IN CAPTION & IMAGE

  1. Participation in the Competition will require that your name and Social Media accounts and photo be displayed on Social Media without any liability to the Promoter or remuneration due to the winners. SHOULD YOU NOT AGREE THERETO, DO NOT ENTER THE COMPETITION.

 

  1. The Participant grants to the Promoter the non-exclusive, irrevocable, perpetual, worldwide, royalty-free, transferable, sub-licensable right and license to use, perform, exhibit, reproduce and/or otherwise exploit the caption or image in any manner and in any and all distribution channels, venues or media now known or hereafter devised, without further notice or any compensation to Participant. Participant further agrees, upon the Promoter’s request and without compensation, to sign any and all necessary and appropriate documents so as to effect, perfect or record such grant of license rights.

 

PUBLICITY AND DATA PRIVACY

  1. Other than stipulated above, the winner has the right to decline permission to use their name or image in marketing material or participate in any marketing activity. Should the winner verbally or otherwise agree to it, the Promoter may publish the winner’s name and images on, including but not limited to, the Promoter’s Social Media accounts or its website, if applicable, without any liability to the Promoter or remuneration due to the winner.

 

  1. By entering, Participants acknowledges that their personal information will be shared with the Promoter and their agents to the extent necessary to conduct the Competition and for prizes to be delivered to prize winners. Such personal information will be processed in accordance with the provisions of the Protection of Personal Information Act, 4 of 2013. Participants who have questions regarding any matter relating to their privacy or their personal information, or if they believe there has been a breach of their privacy or their personal information, may either contact the Promoter or, file a request for access to personal information in accordance with the AVI Manual in terms of Section 51 of the Promotion of Access to Information Act, No 2 of 2000 available at https://www.avi.co.za/wp-content/uploads/2017/03/Promotion-of-Access-to-Information-Manual.pdf; or, submit a complaint to the Information Regulator in the prescribed manner and form – (https://justice.gov.za/inforeg/index.html).

 

  1. Should a Participant have elected to receive marketing communication from the Promoter and other AVI Limited Group brands, the Participant’s contact details will form part of the Promoter’ databases and they will receive marketing communication on, including but not limited to, upcoming promotions, competitions and offers related to AVI Limited Group brands. The Participant’s personal information will be shared with the AVI Limited Group brands and their agents to the extent necessary to ensure they receive this communication either, via email, or SMS, and for prizes to be delivered to prize winners for example. Should a Participant wish to remove their details from this database at any stage, please select the opt-out option made available to you or contact the Promoter’ consumer care lines.

 

  1. Nothing in these terms and conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the Participant or the Promoter in terms of the laws of the Republic of South Africa, including but not limited to the Consumer Protection Act, and should any terms or conditions be found to be in conflict with any laws, they will be severable from the remaining terms and conditions contained herein.

 

  1. All personal information relating to the Participants will be used solely in accordance with South African consumer and data protection legislation.

 

GENERAL

G Please note that the following terms require Participants to take on risk, limit the liability of the Promoter and indemnify the Promoter. Please read them carefully and contact the Promoter if there are any questions!

 

  1. The Promoter reserves the right to extend, reasonably shorten, suspend the time period of the Competition, or terminate the Competition whenever it should so choose for technical, commercial, or operational reasons, or for reasons beyond its control or generally for any reason whatsoever within their sole discretion. The Competition, its prizes, and terms and conditions may be amended by the Promoter, at any time during the Competition, and will be applied and interpreted within their sole discretion. In such an event, all Participants waive any rights that they may have/purport to have in terms of this Competition and acknowledge that they will have no recourse against the Promoter whatsoever.

 

  1. All publicity and other materials will be the sole property of the Promoter.

 

  1. Participants confirm by their entry into the Competition that neither Facebook nor Instagram nor the provider of the spa vouchers are the promoters of this Competition, and the Competition is in no way sponsored, endorsed or administered by or associated or affiliated with Facebook or Instagram or the provider of the spa vouchers and they fully release Facebook and Instagram and the provider of the spa

 

 

vouchers from any liability in connection with this Competition. Any questions, comments or complaints regarding the Competition must be directed to the Promoter.

 

  1. The Promoter are not responsible for –

 

48.1 entries that are lost, late, illegible/garbled, corrupted, misdirected, defective, inaccessible, compromised, incomplete, damaged, or delayed and all such entries are void and will not result in Competition entry; and

 

48.2 any entry that is not delivered, received or is delayed or damaged due to technical reasons or failure on the part of your service provider. Proof of sending is not proof of receipt. Participants are responsible for their own costs of connecting to the Social Media accounts.

 

  1. To the fullest extent permitted by law, by participating, the Participant indemnifies, releases and agrees to hold harmless the Promoter, their associated, holding and subsidiary companies, and its directors, officers, agents, representatives, shareholders, employees, successors and assigns from any and all claims or liability arising from participating in the Competition, any Competition-related activity and/or acceptance, receipt, possession or use/misuse of any prize.

 

  1. To the extent permitted by law, the Promoter will not be liable in any way whatsoever, for any claims arising from loss, injury, damage or costs, suffered by a Participant in relation to this Competition or the prizes offered, including but not limited to claims relating to defects in the prizes or any losses caused by such defects or losses arising from incorrect or inaccurate information supplied by Participants.

 

  1. The Promoter will not be liable for any loss suffered as a result of incomplete or incorrect information provided.

 

  1. South African law shall govern these competition terms and conditions and the courts of South Africa shall have exclusive jurisdiction.

 

  1. By entering this Competition Participants agree to the aforementioned terms and conditions. A copy of the terms and conditions for this Competition is available at https://www.avi.co.za/terms-and-conditions/ .

 

  1. The Promoter is National Brands Limited of 30 Sloane Street, Bryanston, Gauteng. The Promoter can be contacted at: [email protected] and on [email protected].